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How do I know if my order has shipped and can I get an estimated time of arrival?

Great news! If your order is currently in the final stages of processing, it will be heading out very soon. We understand how important it is for you to receive your delivery. Once your order is on its way, we will send you a tracking number directly

How do I cancel my order?

Hi Crystal,. Thank you for contacting us. To cancel your order, please feel free to give us a call back at the provided phone number or you can reach out to our customer support team for direct assistance. We are here to help you with your payment me

What happens if my order shows as processed but the payment is still in my account?

Hi Martin,. If your order status indicates that it's processed but you notice that the money is still in your account, please don't worry. Such situations can sometimes occur due to banking delays. Do check with your bank if necessary, and we will ke

How can I get an official invoice for a product I wish to purchase through my institution?

Good Afternoon,. If you require an official invoice for purchasing products like the Sol-Ark Hybrid Solar Inverter through your University, we need the following information to create one for you:. We are pleased to offer a free shipping promotion on

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